Payment Methods
We only accept payments via PayPal. Other payment methods such as personal checks, money orders, bank transfers, debit cards, and cash on delivery are not supported. Using PayPal ensures a convenient payment process and provides a robust security system to safeguard your transaction information, giving you peace of mind with every payment.
Online Order Security
Your security is our top priority. We employ SSL encryption technology to fully protect the credit card details you transmit during the payment process, preventing information leakage. Additionally, we strictly adhere to data security regulations and do not store your credit card information on our servers, eliminating potential security risks from the source and ensuring a secure online shopping experience for you.
Order Modification and Cancellation
Once an order is placed, it may be accepted or rejected, even after confirmation. If you need to cancel an order after credit card authorization, we will refund the full amount through the original payment channel. Due to our efficient order processing system, to avoid unnecessary issues, we recommend double – checking information such as the shipping address and product specifications before submitting an order. If you find incorrect information and the order has not entered the shipping stage, please contact our customer service team as soon as possible, and we will do our best to assist you.
Order Delivery Time
The delivery time of your order depends on the shipping method you choose. Under normal circumstances, we will send you detailed package tracking information via email within 24 hours after the order is shipped. You can use the tracking number to check the shipping status of your order in real – time on the official website of the logistics carrier, and know the latest location of the product and the estimated delivery time. It should be noted that due to differences in customs inspection policies and procedures in various countries, we cannot be held responsible for any delays caused by the customs process. Thank you for your patience.
Discount Code Usage Rules
Unless otherwise specified, all promotional activities and discount codes cannot be used in combination. Only one valid discount code can be used per order. After entering the correct discount code on the checkout page, the system will automatically calculate the discounted order amount. If you have multiple discount codes at the same time, it is recommended to choose the one with the greatest discount based on the actual order situation to get the best shopping deal.
Do I Need to Register an Account to Place an Order?
You can place an order as a guest without registering an account, which allows for a quick shopping process. However, registering as a member will bring you many exclusive benefits: next time you shop, you can enjoy one – click express checkout, saving the time of filling in information; log in to your account at any time to easily check the status of historical orders and transaction records; and be the first to receive important information such as new product launches, limited – time discounts, and exclusive offers, so you won’t miss any shopping surprises.
Order Tracking
Once your order is shipped, we will immediately send an email containing the tracking link to the email address you provided when placing the order. By clicking the link in the email, you can track the shipping progress of your water cup in real – time, including the stations the package has reached, its current location, and the estimated delivery time. If you encounter any problems during the tracking process, feel free to contact our customer service staff.
Received Damaged or Incorrect Items
If the water cup you received is damaged, missing accessories, or inconsistent with the item you ordered, don’t worry. Please contact our customer service team immediately at [email protected]. In the email, describe the problem in detail, attach your order number, and include clear photos of the product. Our customer service staff will communicate with you as soon as they receive the email and arrange solutions such as reshipment, exchange, or refund according to the actual situation to ensure your satisfaction.
Delivery Range
Currently, our delivery service only covers areas within the United States, and we do not provide international shipping services. If you are outside the United States, you cannot purchase our products for the time being. We will continue to pay attention to international market demand. If there are any adjustments to the delivery range in the future, we will notify you in a timely manner through official websites, email notifications, and other channels. Thank you for your attention and support.
Contact Customer Service
If you have any questions during the shopping process, such as product inquiries, order status checks, or after – sales issues, please feel free to contact us via email at [email protected]. Our customer service team is available from 10:00 a.m. to 5:00 p.m., Monday through Sunday, Eastern Standard Time (EST). During working hours, we will reply to your email as soon as possible and provide you with professional and considerate answers and services; emails received outside of working hours will be given priority for processing the next working day.