Money-Back Guarantee Within 30 Days
We offer a 30-day return window. You can initiate a return within 30 days from the delivery date of your water cup. This policy aims to give you sufficient time to determine if our product satisfies your needs.
Conditions for Returns
To qualify for a return, the water cup must be in its original condition: unused, unworn, with all tags attached, and packaged in its original box. This ensures the item can be resold or properly inspected. When contacting us regarding a return, please provide your order number and a clear explanation of the return reason. This information facilitates efficient processing of your request.
Starting the Return Process
To begin a return, please contact us at [email protected]. Once we receive your request, we will review it. If approved, we will send you a return shipping label and detailed instructions on packaging and sending back the water cup. Note that unauthorized returns will not be accepted, so it’s essential to contact us first.
Return Address:
529 GUMLOG RD APT E2, SWAINSBORO, GA 30401 US
Return Methods and Shipping Labels
Mail: The primary method for returning a water cup is via mail, a convenient option for most customers.
Shipping Label Costs:
Defective Products: If the water cup is defective (e.g., cracked, leaking, or with a faulty lid), we will provide a prepaid return shipping label at no cost to you.
Customer Remorse: If you’re returning the water cup due to personal preference (e.g., color or size dissatisfaction), you will be responsible for the return shipping costs. We recommend comparing shipping rates from different carriers to find the most cost-effective option.
Return Fees and Handling
Defective Products: If your water cup is defective, contact us first. We will guide you through possible repair options. If the issue can’t be resolved, we will promptly send a replacement.
Customer Remorse: You can return the water cup within 30 days of receipt for a product price refund. However, original shipping costs are non-refundable as they cover the initial delivery to you.
Restocking Fee: We do not charge restocking fees. Once your return is received and approved, the full product price (excluding shipping costs for customer-remorse returns) will be refunded.
Exchanges
For exchanges, we recommend returning the current water cup for a refund and then placing a new order for the desired item. This approach helps us manage inventory and process your request more smoothly. Since product availability and pricing may change, placing a new order ensures you get the exact product you want at the current terms.
Refunds
Upon receiving your returned water cup, our team will inspect it. Once the inspection is complete, we will notify you of the return approval status. If approved, we will process the refund to your original payment method within 2 business days. Note that additional time may be required for your bank or payment service provider to complete the refund process. If more than 5 business days have passed since we approved your return and you haven’t received the refund, please contact us immediately at [email protected] for further assistance.
Order Cancellation Policy
In cases where your order needs to be canceled due to product unavailability, system errors, or other valid reasons, we will issue a full refund to the original payment method. We understand that order cancellations can be inconvenient and will process refunds promptly to minimize disruption to your shopping experience.
Contact Information
Email: [email protected]
Updated on 8th, Jun, 2025